1. Method of Service Provision
Golden Coast Resort & Spa provides a platform for customers to search for, select, book, and pay for travel services such as hotel rooms, restaurant dining, gym facilities, and other related services.
Services may be organized/operated directly by Golden Coast Resort & Spa, or delivered in cooperation with partner service providers. Golden Coast Resort & Spa acts as the focal point for booking support, confirmation, customer care, and coordinating the resolution of any issues that arise.
Detailed information for each service is published on the service page or in the confirmation voucher/email.
Should any other changes occur due to force majeure, technical errors, system errors, etc., we will discuss and negotiate with the customer on the basis of mutual respect and good faith, in line with the needs and capabilities of both parties.
2. Conditions and Restrictions on the Use of Services
2.1. Scope of Application
These conditions apply to customers who book services directly with Golden Coast Resort & Spa through the website, email, hotline, or other official direct sales channels. For bookings made through an intermediary platform/OTA (if any), the conditions displayed and accepted by the customer on that platform shall take priority.
2.2. Customer Information Required
Customers must provide full and accurate information, including: full name as shown on passport/identification documents, date of birth when required, nationality, phone number, email, service usage date, number of guests, and any special requests. Golden Coast Resort & Spa is not responsible for any costs or disruptions arising from inaccurate, incomplete, or delayed information provided by the customer. Customers are responsible for verifying the information they provide.
Customers are responsible for reading and complying with the website’s regulations and policies throughout the period of using the service.
2.3. Term and Validity of Service Use
Submitting a form, clicking “Confirm Booking”, receiving a quotation, or receiving a payment link does not automatically constitute a confirmed service order. A service booking is only confirmed once Golden Coast Resort & Spa has checked availability, received the required payment/deposit, and issued a service booking confirmation.
Users may not change the service usage date except in the event of an error on the part of Golden Coast Resort & Spa and/or by agreement between the customer and Golden Coast Resort & Spa.
The itinerary, inclusions/exclusions, children’s policy, surcharges, health requirements, cancellation/change deadlines, and other notes on the booking page, quotation, or booking confirmation form part of the agreement.
2.4. Booking Confirmation
A booking is considered confirmed once the customer receives an email, text message, or voucher bearing a booking code from Golden Coast Resort & Spa. The confirmation must display, at minimum, the service name, travel date, number of guests, pick-up point, and payment status.
Golden Coast Resort & Spa endeavors to respond promptly. Bookings made close to the travel date, during peak season, or for services requiring supplier confirmation take effect only after Golden Coast Resort & Spa confirms availability. If no availability exists, Golden Coast Resort & Spa will propose an alternative arrangement or a refund.
Immediately upon receiving a booking confirmation, the customer must carefully check the full name, travel date, number of guests, room type, pick-up point, itinerary, and any special requests. Any discrepancy must be reported immediately; corrections may incur a fee from the supplier.
Note:
Golden Coast Resort & Spa is not responsible for cases where a customer is unable to use a service due to:
- providing inaccurate, untimely, or incomplete information;
- failing to correctly follow the booking or payment process;
- failing to meet the service purchase conditions set out by the website.
Certain types of services, promotional programs, or discounted rates may be subject to specific conditions, including:
- non-cancellable and non-refundable;
- the service usage date may not be changed;
- non-transferable to another person;
- other restrictions in accordance with the website’s policy.
Golden Coast Resort & Spa has the right to refuse to provide a service or to temporarily suspend processing of a transaction in the following cases:
- signs of fraud, forgery, or a violation of the law are detected;
- the customer uses unlawful payment information;
- the request is inconsistent with the website’s policy;
- a technical incident, a force majeure event occurs, or at the request of a competent state authority.
3. Changing or Amending a Confirmed Booking
3.1. Requests from the Customer
Customers may request a date change, name change, or update to the itinerary, number of guests, room type, or service. Any change is subject to availability and confirmation by Golden Coast Resort & Spa. The customer shall bear any price difference, change fee, and any non-refundable charges.
For a booking with a free-cancellation condition, the customer may cancel within the published deadline without incurring a cancellation fee, in accordance with the applicable conditions.
3.2. Necessary Changes During Operation
For tour packages, Golden Coast Resort & Spa may adjust the sightseeing order, departure time, means of transport, or pick-up point due to traffic conditions, weather, safety, regulations of state authorities, or operational conditions, provided that the customer’s overall benefits are not significantly diminished.
3.3. Transfer of a Booking
A change in the person using the service is accepted only if permitted by the supplier and if the related documents or vouchers have not yet been issued under the original name. The replacement person must satisfy all participation conditions, and the customer shall bear all resulting costs.
4. Reviewing and Confirming the Service Before Payment
Before the final payment step, the customer is provided with full details of the tour/service name, dates, price, surcharges, and cancellation/change conditions. Completing the payment signifies that the customer has read, understood, and agreed to the full terms and conditions of Golden Coast Resort & Spa.
5. Customer Support
While using the service, customers may contact Golden Coast Resort & Spa through the support channels published on the website for guidance, answers, or assistance in resolving any issues related to booking and using the service.
